FREQUENTLY ASKED QUESTIONS

ACCESSIBILITY / ADA

Questions about Accessibility and ADA?

Please refer to our Accessibility information page.

BRING THIS / DON’T BRING THAT

What items are allowed at the Festival?

All attendees will be subject to a search upon entry and prohibited items found inside the festival will be forfeited and not returned.

The following items ARE allowed at Bumbershoot:

  • YES - Empty water bottles (non-glass only) and Camelbaks – water filling stations and water fountains are available throughout festival grounds
  • YES - Non-professional cameras (without a detachable lens)
  • YES - Single compartment bags, smaller than 17” x 12” x 10” in size (meaning no backpacks of any size)
  • YES - Fannypacks and Jammypacks
  • YES - Bumbershoots (aka Umbrellas and Parasols)
  • YES - Cigarettes and lighters
  • YES - Hats
  • YES - Small beach towels / small blankets
  • YES - Service animals
  • YES - Wheelchairs (manual or electric)
  • YES - Strollers (except in KeyArena and Memorial Stadium)
  • YES - Prescription medication in properly labeled prescription bottles (must match your name on the bottle)
  • YES - Smiles, laughs, good times, and high fives

What items are prohibited at the Festival?

All festival guests will be subject to a search upon entry and prohibited items found inside the festival will be forfeited and not returned. Please look over the following and make sure to leave these things at home to ensure a smooth entry.

The following items are NOT allowed at Bumbershoot:

  • NO - Tents
  • NO - Chairs
  • NO - Weapons
  • NO - Skateboards
  • NO - Projectiles, including balls and frisbees
  • NO - Fireworks
  • NO - Drugs, drug paraphernalia, or any other illegal substances
  • NO - Glow sticks of any shape or size
  • NO - Animals/pets, except service animals
  • NO - Cameras with detachable lenses
  • NO - GoPro’s and other video cameras
  • NO - Alcohol
  • NO - Beverages of any kind
  • NO - Coolers and ice chests
  • NO - Glass bottles or glass of any kind
  • NO - Flasks or Bota bags
  • NO - Drones or other remote-controlled aircraft/toys
  • NO - Wagons or carts
  • NO - Bicycles on festival ground (Bike parking is near The Space Needle / MoPop)
  • NO - Backpacks of any size. Only single compartment bags smaller than 17″ x 12″ x 10″
  • NO - Laser pointers
  • NO - Air horns or other noisemakers
  • NO - Selfie sticks/narcissistics
  • NO - Spiked jewelry and large chains
  • NO - Markers and spray paint
  • NO - Stickers
  • NO - Over-the-counter medication
  • NO - Musical instruments (unless an approved Bumbershoot performer)
  • NO - Strollers are not allowed in KeyArena or Memorial Stadium
  • NO - Tailgating is not allowed in parking lots or anywhere on festival grounds
  • NO - Frowny faces, Debbie downers, or naysayers

CANCELLATION POLICY

What if a performer I want to see cancels?

We will do our best to notify attendees of all changes and cancellations in advance, however, all events are subject to change or cancellation at any time without notice. There are NO WRISTBAND REFUNDS OR EXCHANGES, even in the event of an artist cancellation.

What happens if it rains?

The fun won’t stop - Bumbershoot will go on, rain or shine! The festival is called BUMBERSHOOT for a reason!

COMEDY PASSES

Do we need a Comedy Pass to guarantee access to a comedy stage?

In 2017 there will be NO need for Comedy passes! Lines to all comedy venues will begin 15 minutes prior to each show.

GETTING HERE/TRANSPORTATION

I'm driving, where can I park?

Seattle Center is surrounded by a generous amount of public and private parking. However, due to the popularity of the festival, parking can sometimes be difficult to find, especially in the afternoons.

A few tips: -Consider using public transportation (Bus, Sound Transit, Light Rail, Seattle Monorail) or coming on foot or bike to Bumbershoot—no parking to worry about!

-Consider carpooling

-Allow yourself plenty of time to find parking

-Some of the pay lots are “cash only “and some are unattended, so come prepared with cash in all bill sizes.

Please be considerate of the folks who live in the neighborhood surrounding the Seattle Center—obey posted parking rules, don’t block driveways, and drive slowly on residential streets. Visit the Seattle Center Website for more information on parking options.

I'm biking, is there a place to store my bike?

Bumbershoot is located within biking distance from many of Seattle’s great neighborhoods. Bumbershoot’s bike parking is located on Broad Street near the Space Needle. Bicycle parking is free and highly encouraged. Don’t forget to bring a bike lock!

I want to take Public Transportation, what do you recommend?

Let Metro do the driving! King County Metro offers many regular routes that run to and from the Seattle Center and surrounding areas. Please see the Metro Trip Planner for routes that service the Seattle Center. Please remember the Sunday schedule (reduced service) will be in effect on both Sunday and Monday of Bumbershoot, due to the holiday. Ride the Monorail! The Monorail runs daily every 10 minutes between Westlake Center and Seattle Center. For more information visit the Monorail website.

GETTING IN / PASSES

How much do Bumbershoot passes cost?

Passes for Bumbershoot start at the following prices:

  • 3-Day GA Passes, starting at $235
  • VIP Passes, starting at $425
  • Emerald Passes, starting at $725

Be the first to know about passes, promotions, and information, and more by subscribing to our Facebook, Instagram and Twitter.

Where can I get Bumbershoot Passes (aka wristbands)?

Instead of traditional “tickets”, passes to Bumbershoot are in the form of an RFID wristband that you would wear as you enter the festival gates and throughout the day or days you attend the festival. Passes are available online here starting Friday April 28th at 10am PST.

In advance of the festival, the Box Office will be open one day prior for wristband purchases and pick up. We highly recommend that anyone picking up wristbands via will call or needing advance customer service support arrive during this time.

Box Office hours for 2017 are as follows:

Early Box Office Hours

  • Thursday 8/31 11am – 9pm

Festival Box Office Hours

  • Friday 9/1 11am – 9pm
  • Saturday 9/2 11am – 9pm
  • Sunday 9/3 11am – 9pm

TIP: purchase your wristbands early to ensure admission and the best possible price, and avoid will call!

TIP: passes / wristbands purchased through any other websites or third party vendors (Stubhub, Craigslist, etc) will not be verified and may be counterfeit.

TIP: next year don't wait for will call - order them early and they will be shipped to you!

Who needs a pass to Bumbershoot?

Anyone age 8 and over will need a wristband to enter Bumbershoot grounds. Children who have not yet reached their 8th birthday will be admitted for free when accompanied by a paying adult. Seniors age 70 and over also will be admitted for free to Bumbershoot without a wristband. Please bring your ID to the Box Office to receive your complimentary wristband.

Are there any age restrictions?

All performance venues and exhibition areas are all-ages. Once inside the festival grounds, parents and guardians should use their own discretion as to what programming they deem suitable for their children to experience. Children’s programming for kids 12 and under will be available in the Youngershoot Kids Zone (located inside the Seattle Children’s Museum in the ground floor of the Armory) and other family friendly programming is notated in the Bumbershoot program guide and in the online schedule.

The only areas with restricted entry are Emerald and VIP areas. Persons wishing to consume alcohol must be 21+ with appropriate ID (mandatory). Please be sure to pick up an age verified wristband at our many ID check locations (Tip: refer to the festival map on your mobile app!) Children, including babes-in-arms, may not enter the Emerald and VIP areas under any circumstances.

What methods of payment are accepted at the festival box office?

We accept cash, American Express, Visa, and Mastercard. American Express® is the Official Card of Bumbershoot. We DO NOT accept checks, money orders, or foreign currency.

I ordered wristbands early - when will I receive them?

Best to buy early so you don’t have to pick up wristbands at Will Call. All wristbands will be shipped in mid-August. Instructions on how to register your wristband will be included in your shipment. For specific questions on your wristband order, please contact Ticket Purchase Support at 855-414-6339.

I ordered my wristbands late - where do I pick them up?

In advance of the festival, the Box Office will be open one day prior for wristband purchases and pick up. We highly recommend that anyone picking up wristbands via will call or needing advance customer service support arrive during this time.

Box Office hours for 2017 are as follows:

Early Box Office Hours

  • Thursday 8/31 11am – 9pm

Festival Box Office Hours

  • Friday 9/1 11am – 9pm
  • Saturday 9/2 11am – 9pm
  • Sunday 9/3 11am – 9pm

TIP: purchase your wristbands early to ensure admission and the best possible price, and avoid will call!

TIP: passes / wristbands purchased through any other websites or third party vendors (Stubhub, Craigslist, etc) will not be verified and may be counterfeit.

TIP: next year don't wait for will call - order them early and they will be shipped to you!

Does my wristband guarantee me entry to any and all of the Festival events?

No. All performance spaces have limited capacity, especially indoor venues. Early arrival for each performance is advisable to secure admission and your ideal vantage point, but cannot be guaranteed.

Emerald and VIP wristband holders have access to preferred viewing locations at select festival venues, subject to individual venue capacity. Please see Emerald and VIP information for more details about the program and its benefits.

Accommodations will be made for patrons with medically required dietary restrictions. Contact info@bumbershoot.com to request. We will have a large variety of food and beverage vendors onsite.

What time do gates open each day?

Festival gates open at 1:30pm daily.

Box Office hours for 2017 are as follows:

Early Box Office Hours

  • Thursday 8/31 11am – 9pm

Festival Box Office Hours

  • Friday 9/1 11am – 9pm
  • Saturday 9/2 11am – 9pm
  • Sunday 9/3 11am – 9pm

Bumbershoot allows re-entry until 8:30pm.

May I bring audio or video recording equipment to record the events?

Audio and video recording equipment with an external microphone is not allowed at Bumbershoot—please leave this type of gear at home.

Questions about ADA accommodations at Bumbershoot 2017?

Please refer to our Accessibility information here.

INSIDE THE FESTIVAL

What items are allowed at the festival?

All attendees will be subject to a search upon entry and prohibited items found inside the festival will be forfeited and not returned. Please refer to the Bring This / Don't Bring That section for more details.

Are there chairs at the venues, and does my wristband reserve my seat?

Events are held in a variety of settings and venues, some containing seats, and some not. Bumbershoot’s indoor venues feature accessible seating areas for patrons with permanent disabilities. If a venue entrance is not accessible, patrons with disabilities and one attendant will be escorted to an alternative accessible entrance. See our Accessibility page for all ADA information.

Emerald and VIP Wristband holders have access to preferred viewing locations at select Festival venues, subject to individual venue capacity. Please see VIP information for more details about the program and its benefits.

Accommodations will be made for patrons with medically required dietary restrictions. Contact info@bumbershoot.com to request. We will have a large variety of food and beverage vendors onsite.

May I bring audio or video recording equipment to record the events?

Audio and video recording equipment with an external microphone is not allowed at Bumbershoot, please leave this type of gear at home.

Am I allowed to leave and come back later in the day?

Yes, Bumbershoot allows re-entry until 8:30pm.

Can we rent a stroller?

There are no strollers available on Festival grounds for loan or rental. Please plan on bringing your own form of transportation (stroller, sling, frontpack,etc.) for your children.

Will there be a place for me to store my things at the festival?

Lockers will be available near the North Festival gates for you to store your Bumbershoot treasures. Please refer to the Festival Map for locations. Please note that there will be a bag search upon entry to the Festival so leave prohibited items at home.

Will there be ATMs onsite?

ATMs are located throughout Seattle Center. There will be additional ATMs near the Food and Craft vendors, and next to the Merchandise Tent. All ATMs will be displayed on the Festival Map.

Where are the bathrooms located?

Permanent restrooms are located throughout the Seattle Center campus. Download the mobile app to find the restroom nearest you, or refer to the festival map that you can pick up at entry gates.

What kind of food options will there be at the festival?

There will be a wide variety of options for guests to enjoy including vegetarian and vegan near the Next 50 Plaza (east side of Seattle Center Campus) in addition to throughout the festival site. Download the mobile app, or refer to the festival map that you can pick up at entry gates. All food & vendors on site will be listed on the mobile app.

Are there places to charge my cellphone?

Yes. Please check the Festival Map for mobile phone charging stations located around the festival site. These locations will also be visible on the map provided in the mobile app.

TIP: Download the mobile app before you arrive at the festival gates!

KIDS

Who needs a pass to Bumbershoot?

Anyone age eight (8) and over will need a wristband to enter Bumbershoot grounds. Children who have not yet reached their 8th birthday are free when accompanied by a paying adult. Seniors age 70 and over also will be admitted for free to Bumbershoot without a wristband. Please bring your ID to the Box Office to receive your complimentary wristband.

What is KidSafe?

Bumbershoot offers free wristbands to help reunite lost children with their parents and/or guardians as part of our KidSafe program. When you arrive at the Festival, go to the nearest information booth to complete a short registration form with your contact info and get a numbered wristband for your kid. In the event he or she is separated from you and brought to Bumbershoot Staff, we’ll contact you immediately! This free service is also available for adults with disabilities.

What should we do if our child becomes separated from us?

If your child becomes separated from you, please report it immediately to the nearest information booth, or a Bumbershoot staff person with a radio. The Bumbershoot team is very experienced and knows just what to do to help reunite you with your child as soon as possible.

Can we rent a stroller?

There are no strollers available on festival grounds for loan or rental. Please plan on bringing your own form of transportation (stroller, sling, frontpack, etc.) for your children.

LODGING

Are there hotels near Seattle Center?

There are many hotels in the neighborhoods surrounding Seattle Center. See the Lodging section on the website for ease of booking and recommendations.

If you decide to stay in downtown Seattle, save money and time parking by walking or taking an alternate method of transportation to the festival, such as a King County Metro bus, Sound Transit Light Rail, Seattle Center Monorail, or Piggy-Backing on a local.

PRESS AND MEDIA

How do I get Press / Media credentials for Bumbershoot?

All requests for photography, media passes for reviews, etc must apply online during our application window (opening in June 2017).

Our goal is to provide feedback on all applications around mid-August. Any questions - please contact our PR team at: media@bumbershoot.com

VENDORS

What kind of food options are there at the festival?

We will have a wide variety of options for guests to enjoy including vegetarian and vegan near the Next 50 Plaza (east side of Seattle Center Campus) in addition to throughout the festival site. Download the mobile app, or refer to the festival map that you can pick up at entry gates. All food & vendors on site will be listed on the mobile app.

How do I become a food or craft vendor at Bumbershoot?

You can apply online to be a food vendor here. If you need additional information, please email foodvendor@bumbershoot.com

You can apply online to be a craft vendor here. If you need additional information, please email vendors@bumbershoot.com

WRISTBANDS

Where can I get my Bumbershoot Passes (aka: wristbands)?

Instead of traditional “tickets”, passes to Bumbershoot are in the form of an RFID wristband that you would wear as you enter the festival gates and throughout the day or days you attend the festival.

Passes are available online here starting Friday April 28th at 10am PST.

In advance of the festival, the Box Office will be open one day prior for wristband purchases and pick up. We highly recommend that anyone picking up wristbands via will call or needing advance customer service support arrive during this time.

Box Office hours for 2017 are as follows:

Early Box Office Hours

  • Thursday 8/31 11am – 9pm

Festival Box Office Hours

  • Friday 9/1 11am – 9pm
  • Saturday 9/2 11am – 9pm
  • Sunday 9/3 11am – 9pm

TIP: purchase your wristbands early to ensure admission and the best possible price, and avoid will call!

TIP: passes / wristbands purchased through any other websites or third party vendors (Stubhub, Craigslist, etc) will not be verified and may be counterfeit.

TIP: next year don't wait for will call - order them early and they will be shipped to you!

I ordered my wristband early, when will I receive it?

Best to buy early so you don’t have to pick up wristbands at Will Call. All wristbands will be shipped in mid-August. Instructions on how to register your wristband will be included in your shipment. For specific questions on your wristband order, please contact Ticket Purchase Support at 877-569-7767.

I ordered my wristband late? Where do I pick it up?

In advance of the festival, the Box Office will be open one day prior for wristband purchases and pick up. We highly recommend that anyone picking up wristbands via will call or needing advance customer service support arrive during this time.

Box Office hours for 2016 are as follows:

Early Box Office Hours

  • Thursday 8/31 11am – 9pm

Festival Box Office Hours

  • Friday 9/1 11am – 9pm
  • Saturday 9/2 11am – 9pm
  • Sunday 9/3 11am – 9pm

TIP: purchase your wristbands early to ensure admission and the best possible price, and avoid will call!

TIP: passes / wristbands purchased through any other websites or third party vendors (Stubhub, Craigslist, etc) will not be verified and may be counterfeit.

TIP: next year don't wait for will call - order them early and they will be shipped to you!

Which Credential should I register?

Only register your Admissions Wristband (i.e. Emerald, VIP or GA wristbands). By registering your wristband you will be eligible for updates and special offers during the festival!

How do I register my wristband?

Visit the Wristband Registration Page once it's available online.

Can I register multiple wristbands?

Only one (1) email address OR one (1) Facebook account can be attached to each wristband. You cannot register multiple wristbands with one (1) email address or one (1) Facebook account.

I lost my wristband, what should I do?

If you've lost your wristband, contact Gingerbread Shed at: 877-569-7767.

I lost my wristband and bought a replacement. Can I register my new wristband with the email originally used?

Yes, to do this please follow these steps:

  1. Go to the festival’s registration page.
  2. Login with the email used at the time of the first registration. Click “forgot password” and use the password sent via email to log back in.

If Facebook was used to register the first wristband, please log back in using the Facebook button.

  1. Once you’re in your account, click the “Trash Can” button to delete the old UID.
  2. Input the new UID and click “Update” to register your new wristband.

What's the best way to put on my wristband?

Whatever you do - don't put it on too tight. It's best to have someone help you put it on your wrist and be sure to stick you index finger between your wrist and the band before you pull it tight.

TIP: do not put your wristband on too tight!